The business process outsourcing (BPO) industry is one of the key drivers of the Philippine economy. However, some of the changes in the BPO tier are being impacted by the challenge posed by automation developers along with other countries providing BPO services plus the real-world changes that follow pandemic in the next few years. The following changes that have been and are taking place are just a few in this preeminent industry.
1) Reinventing industrial real estate
Current industrial real estate developments have incorporated a variety of sustainability and lifestyle features to attract and retain business investments. Beyond office location and tax breaks, there are more developments beyond their traditional roles. To encourage the growth of exclusive real estate communities, they are being envisioned and redesigned to suit popular tastes.
But it is worth noting that the recent resurgence of the pandemic has forced policymakers to rethink the design and provision of information policies for use in industrial zones. Developers and policymakers must devise new solutions to further maintain and maximize the shared utility of their real estate investments.
Not only is it a “sloppy” place just to set up a business, but such areas can also bring more prestige and convenience to the community of residents who are living and looking to move to. here. In the future, they even have the opportunity to become an outstanding template for planned zones across the country. All of this leads to a very interesting change in the design and purpose of industrial real estate.
2) Automation technology needs to be applied more widely
People have self-predicted that advances in computer science and artificial intelligence AI will soon let businesses replace traditional BPO providers since the 20s.
difficult to replace human experts in the future. Most businesses can’t afford the cost of new technologies, but on the contrary, it can be used in pioneering large enterprises like Apple or Samsung in a very effective way and there are still many “problems” difficult to solve.
In other words, automation is already good enough to automatically reduce reliance on BPO. For those who use BPO services the most, they have minimized simple customer care service tasks by using advanced technology.
3) Value of service is enhanced
Recently, Philippine BPO providers have had to re-evaluate their position in service as they realize the implications of the dual threats of wider use of automation and competition from high-cost countries. low BPO fees. Even so, those countries and automation technology developers still have problems providing solutions for complex services or higher value tier 2 and 3 customers.
That has given a big advantage to Philippines-based BPO service providers. Due to the many unique qualities of the local workforce, the BPO industry here has also taken the lead in providing superior services. Filipinos are valued for their patience, resourcefulness, honesty and politeness. They are very familiar with Western culture and can adjust themselves to fit the framework culture.
4) Improve employee skills
Service providers no longer have enough resources to attract quality workers, so if they want to increase their value and stay competitive, they must improve the skills of their employees. his member. Moreover, preferential and welfare policies need to be continuously offered to retain employees.
Not only in the Philippines, but the whole world is also facing automation. It will open up new opportunities for education-related outsourcing, a legitimate area for the government to be willing to invest in.
5) Flexibility in work arrangement
Since the years of going through the COVID-19 pandemic, people have never felt that organizing work from home is so useful. The jobs are set up more flexibly, in line with people’s needs and activities during distance, and normalize BPO activities in each locality.
For regions with quality digital infrastructure, this may eventually become a formal way of working but is really unsuitable for BPO employees working directly with sensitive data. , need to change 24/24.
Reported by Lucy 2022-09-12
